Returns & Refund Policy.

1. Strict No-Refund Stance

Each physical product purchased on Arovat is manufactured specifically for you using your custom artwork, uploaded files, and unique configurations. Because these items cannot be restocked, resold, or returned to inventory, all sales are final.

We do not offer refunds, order cancellations, or returns for change of mind, buyer's remorse, or customer-side input errors. We only offer replacements or refunds in the event of a verified production or manufacturing defect on our part, as detailed below.

2. Verified Production Defects (Covered)

We take extreme pride in our craftsmanship. You are eligible for a free replacement or store credit/refund if the delivered product exhibits a clear manufacturing or production error. Examples of covered defects include:

• Structural Damage: The print canvas, frame, or base arrives physically damaged, cracked, warped, or broken.
• Fulfilment Errors: The delivered product dimensions, layout orientation, or base materials do not match the options selected at the time of purchase.
• Severe Printing Defects: Major printing glitches, incorrect alignment/bleed cutting on our part, or wrong print files processed by our systems.

3. Customer Design Responsibilities (Not Covered)

Because we automate file preparation and print scheduling, you are solely responsible for verifying the accuracy of all submitted artwork, designs, and dimensions. We do not review your print configurations for quality or design correctness before production.

As such, Arovat will not issue refunds, returns, or replacements for the following customer-side issues:

• File Quality Issues: Pixelation, blurriness, compression artifacts, or fuzzy text caused by uploading low-resolution or poor-quality files.
• Text & Layout Errors: Typos, spelling mistakes, grammatical errors, duplicate text, or overlay overlaps present in your submitted design.
• Cropping & Safe Zone Errors: Critical elements cut off or misplaced because they fell outside the print bleed lines or safe-zones during your configuration.
• Incorrect Options Selected: Selecting the wrong print size, dimensions, orientation, material, or finish during the checkout flow.
• Minor Color Variations: Slight differences in color vibrancy or tone between your glowing computer screen (RGB color space) and physical pigment printing (CMYK/pantone color space).

4. How to Submit a Claim

If your custom order has arrived with a production defect, please submit a claim by following these steps:

1. Send an email to [email protected] with the subject line: Defective Order Claim - [Your Order ID].
2. In the email, provide a brief description of the production issue.
3. Attach 2 to 3 high-quality, clear photographs or a short video clip showing the defect, as well as the shipping label.

Important: All claims must be submitted within 7 calendar days of the delivery date recorded by the courier service. Claims submitted after this 7-day window will not be reviewed.

5. Claim Resolution Process

Upon receiving your email, our production audit team will review the details and images within 3 business days:

• If the defect is verified as a production error on our part, we will initiate a priority reprint and dispatch a replacement at no additional cost to you.
• If a replacement is not feasible or desired, we may offer store credit or a refund to the original payment method.
• If the audit determines that the issue was caused by customer-side design configuration or file quality, the claim will be rejected. We may offer a discounted rate if you wish to place a corrected reprint order.

6. Governing Law

This Returns & Refund Policy is governed by and construed in accordance with the laws of India. Any legal disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of India.

7. Contact Us

For any clarifications regarding this policy, please reach out to us at [email protected].